It's easy to contact Card Services - from anywhere in the world, at anytime of the day or night. You can call, fax or email us, whichever you prefer.
By phone:
1300 135 538 (+61 2 8225 0620 if calling from outside Australia)
Online:
By fax:
+61 2 8225 5131
In writing:
Card Services Customer Advocacy Unit GPO Box 204 Sydney NSW 2001
Lodging a complaint
How can we help?
If you have something on your mind or you are currently experiencing problems, please share it with us. We welcome the opportunity to assist you in any way we can.
Your feedback is important to Card Services as it allows us the opportunity to continually review and improve our services.
Compliments, Complaints or General Feedback When you have received exceptional service from our staff, please let us know so that we can pass your compliment along to our staff. There is nothing more rewarding than receiving a well-earned compliment.
Similarly, if you have any feedback regarding service received from any staff at Card Services or any of the products we offer, we would also like to know about it. We take our commitment to you, our customer, very seriously and we are committed to ensuring that services and products provided to you, are of a high standard. Your feedback assists us in delivering on this promise. For your assistance, we have included a number of ways you can share your feedback with us.
By phone:
Should you have a complaint, we encourage you to contact us in the first instance by calling 1300 135 538 (+61 2 8225 0620 if calling from outside Australia) and speaking to one of our Customer Service Representatives, who are available 24 hours a day and 7 days week.
Online:
By fax:
+61 2 8225 5131
In writing:
Card Services Customer Advocacy Unit GPO Box 204 Sydney NSW 2001
