It is important you protect your computer and information with some easy-to-use tools such as firewall programs, email filters, anti-virus software and spyware filters
Review your account statements as soon as you receive them and notify Card Services immediately of any unauthorised transactions
Always type www.cardservicesdirect.com.au into your browser when signing on to Card Services Direct.
While Logged On to Card Services Direct
Card Services will never send you emails containing links. It is important not to click on any links to Card Services Direct from an email
Keep your ATM PIN secure and never disclose it to anyone
Do not select an easily identifiable ATM PIN like 1111, 1234 or dates of birth
Before submitting information through a website, look for the "padlock" icon on your browser's status bar or that the website address starts with "https://" and not just "http://"- when such security details are present, your information is in a secured session
Contact Card Services immediately on 1300 135 538 (+61 2 8225 0620 if calling from overseas) if you notice a discrepancy in the date and time of your last sign in. This information is found at the top of the "My Home" page after you login to Card Services Direct
Misspelled words either in the email message or within the website may signal a potential scam
Always exit Card Services Direct by clicking on the "sign-off" option, do not just close your browser
Report all suspicious emails by forwarding them as an attachment to Card Services: firstname.lastname@example.org - for further investigation and action
If you suspect your account has been compromised in any way, call Card Services immediately on 1300 135 538 (+61 2 8225 0620 if calling from overseas).
Customers should understand that Card Services will never send emails to customers to verify personal and/or account information.
It is important you disregard and report emails which:
Request any customer information - including your ATM PIN or account details
Advise you to contact a phone number to verify your card or account details. Always call Card Services on 1300 135 538 (+61 2 8225 0620 if calling from overseas)
Request you reply to an email or to click on a link within an email.
2. Protect your personal computer
Install up to date anti-virus software on your computer to safeguard against viruses being downloaded onto your system
Use a personal firewall to prevent unauthorised access to your computer
Use an up to date operating system (such as Microsoft Windows XP) and Internet browsing software
Learn more about software and browser requirements to effectively protect your computer.
3. Protect your personal and account data
Change your Card Services ATM PIN on a regular basis
Never disclose your ATM PIN to anyone, not even to a Card Services representative
Be careful when using public or shared computers, and check they use up to date anti-virus software and firewalls