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Frequently Asked Questions



Card Services Direct
 
Privacy  

 

 

 

User ID

I forgot my User ID.
Can I change my User ID?

Password

I forgot my Password.
Can I change my Password?
Password rules and tips.

Security Questions

What is the purpose of answering a security question?
I forgot the answers to my security questions.

Creating a User ID and Password

Why do I need to create a User ID and Password?
How do I create a User ID and Password?

ATM PIN

I don't know my ATM PIN.
Why do I need my ATM PIN for Card Services Direct?
Can I change my ATM PIN?

Card Number

What is my card number?
What do I use my card number for?

Access Blocked for Card Services Direct

Why can't I access Card Services Direct anymore?

 

 

 


User ID


I forgot my User ID.

If you've forgotten your User ID, you can easily retrieve this from Card Services Direct. You will need your credit card number, CVV and date of birth, so we can identify you.

Click here to get your User ID now.

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Can I change my User ID?

Yes. Once you have signed on to Card Services Direct select My Profile "Change User ID/Password/ATM PIN" from the Jump To drop down list.

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Password


I forgot my Password.

You can reset your Password. You will need to have your User ID, card number, CVV and date of birth so we can identify you and allow you to reset your Password.



Click here to get your User ID now.

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Can I change my Password?

Yes. Once you have signed on to Card Services Direct select 'Services' from the navigation menu on the top. Select 'Change Password' under the 'My Profile' section. You will be prompted to enter your current online banking password and then to create your new password.

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Password Rules and Tips

Your Password for Card Services Direct must adhere to the following rules:

•must be a least six characters long with a maximum of 16 characters
•must have at least one number and one letter
•cannot have three of the same characters in a row, e.g. aaa, 333
•cannot have three consecutive characters, e.g. 123, abc
•cannot be the same as your User ID
•use of special characters is recommended, e.g. $, +, ?
•cannot be the same as your previous Passwords.

 

Read our tips below for choosing a good Password.

do not create a password that can be easily identifiable with you, e.g. that contains your name, date of birth, email address etc
do create a password that only you can easily remember but that will be meaningless to anyone else. Choose a phrase or a combination of words, that makes the password easier to remember, eg: cmp/w@le30ds = change my password at least every 30 days
do create a password longer than the minimum required, e.g. use 12 characters in lieu of the minimum 8
do not use single words that can be found in any dictionary
•once created, never share your password or write it down - commit it to memory!

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Security Questions


What is the purpose of answering a security question?

Answering a security question each time you sign on provides you with an additional level of security and extra peace of mind while you conduct your Internet banking.

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I forgot the answers to my security questions.

You can set up new security questions and answers or even use the existing questions. You will need to have your User ID, card number, ATM PIN so we can identify you. In doing this, you will also need to create a new Password.

 

Click here to get your User ID now.

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Creating a User ID and Password


Why do I need to create a User ID and Password?

You need to create a User ID and Password so you can access Card Services Direct. Best of all, you create your own personal User ID and Password.

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How do I create a User ID and Password?

To create your User ID sign on to Card Services Direct and select 'Register'. All you need to create your User ID is:

1. Your 16 digit card number

2. CVV Number

3. Date of Birth

 

Click here to get your User ID now.

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ATM PIN


I don't know my ATM PIN.

Please contact Card Services on 1300 135 538. A Card Services representative will arrange for a new ATM PIN to be sent to you. Allow up to five working days for it to be received.

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Why do I need my ATM PIN for Card Services Direct?

Your ATM PIN is one piece of information we use to identify you so you can create your Card Services Direct User ID and Password.

 

You will also need to use your ATM PIN to identify yourself if you ever need to obtain your User ID (if forgotten), reset your Password/answers to security questions/User ID or change your ATM PIN.

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Can I change my ATM PIN?

Yes. Once you have signed on to Card Services Direct select, "Change User ID/Password/ATM PIN" from the Jump To drop down list.

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Card Number


What is my card number?

Your card number is a 16-digit number found on the front of your Card Services Credit Card.


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What do I use my card number for?

Your 16-digit card number is one piece of information we use to identify you so you can create and manage your Card Services Direct User ID, Password and Security Questions.

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Access Blocked for Card Services Direct


Why can't I access Card Services Direct anymore?

There are several reasons why you may not be able to access Card Services Direct:

•You have not created a User ID and Password - more info
•You have forgotten your User ID - more info
•You have forgotten your Password - more info
•You have forgotten your answer to your security question - more info
•You have recently obtained a new Card Services Credit Card - you will need to revalidate your User ID. when you enter your User ID and Password you will be presented with a screen to revalidate your User ID. You will need to have your User ID, Password, card number, CVV and date of birth so we can identify you.
•You have recently obtained a new Credit Card - you will need to establish a new User ID. Unfortunately, you will not be able to reuse your existing User ID.

 

Click here to get your User ID now.

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