If you are experiencing financial hardship on any of your Card Services Mastercard due to the recent floods, please visit www.cardservicesdirect.com.au/Hardship or call 1800 722 879 Monday to Friday from 9am to 9pm AEST.


Making online shopping safer.

Making online shopping safer.

Mastercard® SecureCode™ provides an additional layer of security that only you can use when shopping online. It's accepted around the world - look for the logo when you're providing your payment information.


How does it work?

When you're shopping online at participating retailers1, we may request an SMS Code to be entered online before finalising your purchase. This SMS Code will be sent to your mobile phone and will provide us with confirmation that you are the person making the purchase on your card.

What do I need to do?

As a Card Services cardholder you are pre-registered and hence protected against fraudulent online transactions. You need to make sure that your account details are up to date:

Log on to cardservicesdirect.com.au with your user ID and password

  • Select 'My Profile' under 'Services'
  • Select 'Personal Information' and click 'View/update details'
  • Click 'Update information' to update any of the information showing

Important information:

  • 1. This only applies to merchants who have signed up to be verified by Mastercard® SecureCode™. Mastercard is the registered trademark of Mastercard International Incorporated.
  • 2. National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) ("NAB") is the credit provider and issuer of credit cards under the Card Services brand. NAB has acquired the business relating to this product from Citigroup Pty Ltd (ABN 88 004 325 080, AFSL and Australian Credit Licence 238098) ("Citi") and has appointed Citi to assist to administer the product.