Useful forms & links

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On 24 November 2025, Card Services are moving to a new system and a refreshed MyCard brand. Learn more about the changes here.

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View Privacy Policy National Australia Bank Pty Limited Privacy Policy

Citigroup Pty Limited Privacy Policy

CHANGES TO YOUR TERMS AND CONDITIONS effective November 2025

* Low Rate, Silver Low Rate and Platinum Low Rate Credit Cards
* Silver Rewards and Platinum Rewards Credit Cards

 Low Rate, Silver Low Rate, Platinum Low Rate: Changes to your Credit Card Terms and Conditions, Insurance Cover, Digital Wallets, Direct Debit

Silver Rewards, Platinum Rewards: Changes to your Credit Card Terms and Conditions, Rewards Terms and Conditions, Insurance Cover, Digital Wallets, Direct Debit
Credit Cards Terms & Conditions Credit Card Terms and Conditions and Other Important Information

Credit Card Terms and Conditions and Other Important Information booklet effective 24 November 2025.
Rewards Terms and Conditions Card Services Rewards and Card Services Qantas Rewards Program Terms and Conditions

MyCard Rewards Program and MyCard Qantas Program Terms and Conditions - effective 24 November 2025.
Insurance Cover Description From 1 July 2025 to 25 November 2025: Card Services Credit Cards Complimentary Insurance Policy Information Booklet – effective 1 July 2025.

From 26 November 2025: MyCard Credit Cards Complimentary Insurance Policy Information Booklet
Mobile Phone Insurance MyCard Credit Cards Complimentary Mobile Phone Insurance Terms and Conditions – effective 24 November 2025
Digital Wallets Terms and Conditions Apple Pay Terms

Google Pay Terms

MyCard Apple Pay Terms and Conditions - effective 24 November 2025.

MyCard Google Pay Terms and Conditions - effective 24 November 2025
Privacy Statement Card Services Credit Card Privacy Statement
View the latest fees and charges

Rate and Fee Guide
View the Open Banking Consumer Data Right policy Consumer Data Right Policy
View the Banking Code of Practice from the Australian Banking Association Banking Code of Practice
Add an Authorised Person to your account

Authorised Person Request
Set Up a Direct Debit on your account

Prior to 24 November 2025: Direct Debit (Easi-Pay) Application Form

From 24 November 2025: Direct Debit (AutoPay) Request Service Agreement

Dispute transaction(s)

Customer Investigation Request Form
Target Market Determination – Products no longer for sale

IMB Bank Silver Low Rate

IMB Bank Platinum

Auswide Bank Platinum