| Q1: What is a fraudulent email? |
A fraudulent email (a.k.a. spoofing, imposter, or phishing email) is one that has been forged so it looks like a legitimate email from a trusted source. This is done to trick users into providing sensitive personal information.
It's often hard to detect a fraudulent email because the email address of the sender can often appear genuine (such as support@cardservices.com), as do the email design and graphics.
But there are tell-tale signs to be aware of. For example, fraudulent emails often try to extract personal information from you in one of two ways:
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By luring you into providing it on the spot (e.g., by replying to the email) |
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By including links to a site that tries to get you to disclose personal data. |
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| Q2: Has this happened at Card Services? |
| Fraudulent emails claiming to be from Card Services have been reported. While they haven't compromised Card Services systems in any way, we take these incidents seriously and work with law enforcement agencies to investigate them. If you receive a suspicious email, delete it immediately and notify your local Card Services customer service officer.See some examples of fraudulent emails |
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| Q3: How do I report a fraudulent email? |
| Contact your local Card Services customer service officer if you suspect that an email claiming to be from Card Services is fraudulent. |
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| Q4: How can I be sure that I'm dealing with Card Services and not an imposter? |
You can tell that you're dealing with Card Services in two ways:
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Card Services will never send you an email asking for your password, credit card numbers, or other sensitive information. |
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Card Services login pages are always on a webpage and never in a pop-up window. Beware of pop-up windows that ask for your account number and PIN. |
To ensure that you are going to an authentic Card Services site, type in entire Card Services website address into your browser instead of clicking on the link directly. For example, Australian customers would type in "www.cardservicesdirect.com.au" into the browser address field. |
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| Q5: How do I safely access Card Services Internet Banking? |
To ensure that you are going to an authentic Card Services site, type in entire Card Services website address into your browser instead of clicking on the link directly. For example, Australian customers would type in "www.cardservicesdirect.com.au" into the browser address field.
After clicking on the "login" button, verify the security of the site. This depends on the type of browser you use, Netscape 4.7 and IE 5.5 does this by showing a locked padlock. Microsoft Internet Explorer displays a lock on the status bar.
Click on the unbroken lock icon on the bottom of your browser's bar. Proceed to sign on to Internet Banking only if the site shows you the Card Services certificate. |
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