We sent communications, including notice of our updated MyCard branded Terms and Conditions to your registered email or postal address. You can also view our updated MyCard branded Terms and Conditions, effective 24 November 2025 here. If you have any other questions, feel free to contact us directly on 1300 135 538.

We'll notify you via email, letter, and on this website with updates on the changes. Make sure your contact details are up to date, so you don't miss any important information.

Yes. From 24 November 2025, you'll need to use MyCard new contact details:

Logging in and chatting with us

Calling 13 24 84 (within Australia) or +61 2 8225 0615 (from overseas)

Writing to, MyCard Credit Cards, GPO Box 9992, Melbourne VIC 3001

Yes. Key updates are outline below:

From 17 November 2025

• International Transaction Fee will be increasing from 3.4% to 3.5% of the transaction amount.

From 24 November 2025

• Dishonour Fee: We will be removing this fee.
• Overlimit Fee: We'll be removing this fee that currently applies to accounts opened before 1 July 2012
• Total Cash limit: If your Total Cash Limit is less than your Credit Limit, this will increase to be the same as your Credit Limit. This may increase your liability in the case of Unauthorised Transactions.
• Interest free days on Retail Purchases: If you have a Balance Transfer and make the 'Interest Free Days Payment' shown on your statement each month, you'll now be able to benefit from interest free days on Retail Purchases.
• Annual Primary Cardholder Fee: Will be renamed 'Annual Fee' and will increase for some customers. The new fee will apply the next time your Annual Fee is charged from 24 November 2025. From 24 November 2026, the annual fee will increase. For more details, please refer to your Variation Notice and the updated MyCard Terms and Conditions here. If your Annual Fee is currently waived, you will continue to receive the fee waiver until we notify you otherwise.
• Annual Additional Cardholder Fee (applicable to Rewards accounts): will increase from the transition date. There will also be changes to the way this fee is charged.
  • For existing additional cardholders, the next fee will be charged on the same day as your Annual Fee regardless of whether the additional cardholder has activated their Card.
  • For additional cardholders added from the Transition Date, a pro rata fee will be charged from the month they are added and then annually on the same day as your Annual Fee.
  From 24 November 2026, the annual additional cardholder fee will increase. For more details, please refer to your Variation Notice and the updated MyCard Terms and Conditions here. If your Annual Additional Cardholder Fee is currently waived, you will continue to receive the fee waiver until we notify you otherwise.

For more information, please review your Variation notice and updated MyCard rebranded Term and Conditions, sent to your registered email or postal address. You can also view them here.

Yes. If you use EasiPay to automatically pay your account on the due date, this will be transferred to the new system and become known as Autopay after 24 November 2025. With this change will also come changes to how your payments will work. Please read the Variation Notice for more details here, including an example about how the changes may impact you.

There will be no changes to any BPAY payments or recurring payments you've already set up. However, please note the following:

• From 24 November 2025, you'll no longer be able to make BPAY payments over the phone. BPAY payments can only be made via the new MyCard App or MyCard Online experience.
• If you have a BPAY payment using your existing account number, it will be processed to your new account number.
• Your new account number (which is also your BPAY reference number) and your new BPAY biller code can be found on your first MyCard statement or under 'Account details' in the new MyCard App or Online experience.
• Your new account number does not change your credit card number.
• If you have scheduled payments set up to a biller who does not accept credit card payments, or if future payments are set up with an invalid CRN, those payments will not be migrated

You can access statements securely in the MyCard App or MyCard Online experience. If you currently receive electronic statements, we'll no longer send you electronic statements via email however we'll send you an email or SMS when your statement for the month is available to view. You will also be able to view 2 years' worth of previous statements.

No, your Points balance will no longer appear on your statement from 24 November 2025. You can view your Points balance on the home screen of the MyCard App or MyCard Online experience.

We'll send you instructions on how you can set up new login details to access the new MyCard App and MyCard Online experience. You'll need the mobile phone number registered to your account handy to receive the security codes (also known as a One Time PIN) when logging into the MyCard App and MyCard Online experience.

Your Card Services Rewards program will become the MyCard Rewards program. The Rewards you are eligible to redeem, and how you redeem your Rewards are set out in the new T&Cs and can be accessed via Online Servicing.

Yes. Key updates are outline below:

• Rewards Fee: The $49 fee is being removed. The amount currently charged as the Rewards Fee will be included in the new Annual Fee amount.
• Program name: Your Card Services Qantas Rewards Program will become the MyCard Qantas Rewards Program.
• Rewards Balance: Your Rewards balance will no longer appear on your statement. Instead, you can view your My Card Qantas Rewards Points earned to date in the new MyCard App and Online experience.

There are no changes to your consumer credit insurance policy. The policy will continue as per the terms and conditions of your Product Disclosure statement.

No, if you have an existing financial hardship agreement in place it will not be impacted.

If you are currently sharing your data through Consumer Data Right / Open Banking, your active ongoing data sharing arrangements will be withdrawn on 23 November 2025. The Accredited Data Recipient(s) (i.e. who you are sharing your data with) will be notified.

From 24 November 2025, you will be able to create new data sharing arrangements after you have set up the new MyCard App or MyCard Online experience. You will also be able to see your historical data sharing arrangements in your new dashboard. This will include any consents withdrawn on 23 November 2025. Please note that the historical consent data may take up to 72 hours to become available.

No. If you currently hold more than one card for the same account under your name, only one will remain active. You would have received a separate communication confirming which card/s will be closed and the date this will take effect.

If you have other credit card accounts moving to MyCard, please check that your personal details and contact details are the same across all your accounts. This will ensure your multiple accounts appear together when you log in to the MyCard App and MyCard Online experience.

There will be a scheduled service outage over the weekend your account will be moved to the MyCard brand. This is planned to occur from Friday 21 November to Monday 24 November 2025. This outage will not affect your ability to use your credit card to make purchases, but some account services will be temporarily unavailable including the ability to withdraw cash at an ATM. We'll provide you with specific outage times and information closer to the date.