What's changing
National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) ('NAB') will continue to be the issuer and credit provider of your credit card, however your account is moving to the refreshed MyCard brand.
From 24 November 2025 (Transition Date), here is what you can expect
New MyCard App and Online experience
A refreshed digital experience for managing your account. We'll send you all the details on how to download the App and set up your new login closer to the Transition Date.
New MyCard Website
A dedicated website with information about your Credit Card account and a login option to access MyCard Online experience.
Refreshed branding and communications
From the Transition Date, your account will appear under the updated MyCard brand, and all future communications will come from MyCard with new contact details.
New account number
Your account will have a new number (which is also your BPAY reference number), along with a new BPAY biller code. You can find these on your first MyCard statement or under 'Account details' in the new MyCard App and Online experience. Your new account number does not change your credit card number.
New features and benefits
You'll receive Complimentary Mobile Phone Insurance^ (if eligibility conditions are met) and Samsung Pay will be available as an additional way to make payments.
Updated MyCard branded terms and conditions
We're changing our terms and conditions and the amount of some fees, such as the annual fee, additional cardholder fee and international transaction fees. You can review the Variation Notice for changes to your terms and conditions here.
In the meantime, you and any additional cardholders can continue to use your card and Card Services as normal. We will let you know when it's time to switch to the refreshed MyCard experience.
What to do now

Check your contact details are correct
To check or update your contact details log in to:
Card Services Online> 'Settings' > 'Personal Information' or Contact us at cardservicesdirect.com.au/contactus

Check your Variation Notice
which explains your updated MyCard branded Terms and Conditions and Financial Table. We sent it to your registered email or postal address. You can also view them here.
Scheduled service downtime
Your ability to access your Card Services credit card online will cease from 7:30PM AEDT Friday 21 November 2025. Once your credit card account moves to MyCard from 24 November 2025, we will send you details to access your MyCard credit card account in the new MyCard App and Online experience.
Temporary changes to services
As we prepare for the move to MyCard, some account services will be temporarily unavailable. These include:
Adding an Additional Cardholder will be unavailable from 26 October 2025.
Requests for a Credit Limit Increase will be temporarily unavailable from 26 October 2025.
New Instalment Plans will be unavailable from 20 October 2025. Any existing Instalment Plans you have set up previously will continue.
If you close your account between 14 November 2025 and 24 November 2025 and have a credit owing to you, we are not able to process a refund during this period. Please call us on or after 24 November 2025, on 13 24 84 (+61 2 8225 0615 if calling from outside Australia) so we can process and refund your credit balance to your nominated account.
Bank@Post transactions via Australia Post will be unavailable between 20 November 2025 and 23 November 2025. This includes making payments, withdrawing cash and balance enquiries.
Frequently Asked Questions
How was I informed about these changes?
How will I be kept informed of these changes?
Will the contact details change?
Yes. From 24 November 2025, you'll need to use MyCard new contact details:
Logging in and chatting with us
Calling 13 24 84 (within Australia) or +61 2 8225 0615 (from overseas)
Writing to, MyCard Credit Cards, GPO Box 9992, Melbourne VIC 3001
Are there any changes to fees, limits or interest free days?
Yes. Key updates are outline below:
From 17 November 2025
- International Transaction Fee will be increasing from 3.4% to 3.5% of the transaction amount.
From 24 November 2025
- Dishonour Fee: We will be removing this fee.
- Overlimit Fee: We'll be removing this fee that currently applies to accounts opened before 1 July 2012
- Total Cash limit: If your Total Cash Limit is less than your Credit Limit, this will increase to be the same as your Credit Limit. This may increase your liability in the case of Unauthorised Transactions.
- Interest free days on Retail Purchases: If you have a Balance Transfer and make the 'Interest Free Days Payment' shown on your statement each month, you'll now be able to benefit from interest free days on Retail Purchases.
- Annual Primary Cardholder Fee: Will be renamed 'Annual Fee' and will increase for some customers. The new fee will apply the next time your Annual Fee is charged from 24 November 2025. From 24 November 2026, the annual fee will increase again. For more details, please refer to your Variation Notice and the updated MyCard Terms and Conditions here. If your Annual Fee is currently waived, you will continue to receive the fee waiver until we notify you otherwise.
-
Annual Additional Cardholder Fee (applicable to Rewards
accounts):
will increase from the transition date. There will also
be changes to the way this fee is charged.
- For existing additional cardholders, the next fee will be charged on the same day as your Annual Fee regardless of whether the additional cardholder has activated their Card.
- For additional cardholders added from the Transition Date, a pro rata fee will be charged from the month they are added and then annually on the same day as your Annual Fee.
For more information, please review your Variation notice and updated MyCard rebranded Term and Conditions, sent to your registered email or postal address. You can also view them here.
Are there changes to my Easi-pay (direct debits)?
Will my BPAY payments be impacted as part of this transition?
There will be no changes to any BPAY payments or recurring payments you've already set up. However, please note the following:
- From 24 November 2025, you'll no longer be able to make BPAY payments over the phone. BPAY payments can only be made via the new MyCard App or MyCard Online experience.
- If you have a BPAY payment using your existing account number, it will be processed to your new account number.
- Your new account number (which is also your BPAY reference number) and your new BPAY biller code can be found on your first MyCard statement or under 'Account details' in the new MyCard App or Online experience.
- Your new account number does not change your credit card number.
- If you have scheduled payments set up to a biller who does not accept credit card payments, or if future payments are set up with an invalid CRN, those payments will not be migrated
How will I receive my statements?
Will I still be able to see my Rewards balance on my statement?
How do I set up my MyCard account?
What would happen to my Card Services Rewards program?
Are there any changes to my Card Services Qantas Rewards Program?
Yes. Key updates are outline below:
- Rewards Fee: The $49 fee is being removed. The amount currently charged as the Rewards Fee will be included in the new Annual Fee amount.
- Program name: Your Card Services Qantas Rewards Program will become the MyCard Qantas Rewards Program.
- Rewards Balance: Your Rewards balance will no longer appear on your statement. Instead, you can view your My Card Qantas Rewards Points earned to date in the new MyCard App and Online experience.
Are there any changes to my Consumer Credit Insurance policy?
I have a Hardship arrangement on my account. Will it be impacted?
What happens to my active data sharing arrangements?
If you are currently sharing your data through Consumer Data Right / Open Banking, your active ongoing data sharing arrangements will be withdrawn on 23 November 2025. The Accredited Data Recipient(s) (i.e. who you are sharing your data with) will be notified.
From 24 November 2025, you will be able to create new data sharing arrangements after you have set up the new MyCard App or MyCard Online experience. You will also be able to see your historical data sharing arrangements in your new dashboard. This will include any consents withdrawn on 23 November 2025. Please note that the historical consent data may take up to 72 hours to become available.
I have more than one card under my name within my account. Will they remain active?
No. If you currently hold more than one card for the same account under your name, only one will remain active. You would have received a separate communication confirming which card/s will be closed and the date this will take effect.
What if I have multiple accounts moving to MyCard?
If you have other credit card accounts moving to MyCard, please check that your personal details and contact details are the same across all your accounts. This will ensure your multiple accounts appear together when you log in to the MyCard App and MyCard Online experience.
Will I experience any service disruption during the transition?
There will be a scheduled service outage over the weekend your account will be moved to the MyCard brand. This is planned to occur from Friday 21 November to Monday 24 November 2025. This outage will not affect your ability to use your credit card to make purchases, but some account services will be temporarily unavailable including the ability to withdraw cash at an ATM. We'll provide you with specific outage times and information closer to the date.
Important Information
^Mobile Phone Protection Insurance (Cover) is provided under and by way of a group policy (Group Policy) issued by AIG Australia Limited (ABN 93 004 727 753, AFSL 381 686) (AIG) to National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) ('NAB'). This Cover is available to Cardholders ("you/your") from 24 November 2025 while you remain an eligible Mastercard and/or Visa cardholder of NAB, subject to NAB's and AIG's right to alter the Cover. The terms, conditions and excluded cover are specified in the 'MyCard Credit Cards Complimentary Mobile Phone Insurance Terms and Conditions' as amended from time to time. When eligible, you have the benefit of cover as a third party beneficiary solely by reason of the statutory operation of Section 48 of the Insurance Contracts Act 1984 (Cth). To make sure that the Cover meets your needs and is suitable for you and your personal circumstances, these terms and conditions must be reviewed by you and, if necessary, you should also seek independent financial advice. NAB is not the issuer or insurer of the Cover. Neither NAB nor any of its related corporations guarantee any of the benefits under the Cover. Please note that you must have a contract with a mobile phone provider and a monthly automatic billing arrangement.
Bank@PostTM and its device mark are trademarks (registered or otherwise) of the Australian Postal Corporation. All rights reserved.
Samsung and Samsung Pay are trademarks or registered trademarks of Samsung Electronics Co., Ltd
®Registered to BPAY Pty Ltd ABN 69 079 137 518.