FAQS

Simple and easy to use.

Simple and easy to use.

Questions:

For all general Card and Rewards information please contact Card Services on 1300 135 538.

Collect an application form from your nearest branch or simply call 1300 135 538 to apply by phone.

Application Forms can be submitted either:
Through your participating branch, or by

Fax to:
1300 301 304.

Or post to:
Card Services
Reply Paid 1625
SYDNEY NSW 2001
(no stamp required)

Allow up to 3 weeks for your application to be processed and for your Card and ATM PIN to be posted to you. To obtain a Telephone PIN (TPIN),which allows you to bank over the phone, please call Card Services.

You first need to register to use Internet Banking, all you need is:

  • An active MasterCard Account
  • Your 16-digit Credit card number

Simply sign on via the Home page. If it is your first time using online banking, you need to Register first - follow the online demo

It is a randomly generated 6 digit Password which is a stronger method of authenticating your online transactions. Each time you perform online transactions through Card Services Online you'll be required to enter a Card Services OTP. The Card Services OTP is received via SMS to your mobile phone.

Click here to find out more.

To access cash via an ATM an ATM PIN is required.

To access Card Services Telephone Banking a TPIN is required. You will need to contact Card Services if you require a Telephone PIN.

If you have forgotten or misplaced your ATM PIN or TPIN, contact Card Services on 1300 135 538. (+61 2 8225 0620 if calling from overseas) available 24 hours a day, 7 days a week to request a replacement.

Funds Transfer

You can make a funds transfer from any bank account.


By Mail using a Cheque

You can post us your payment by enclosing your completed Remittance Advice provided with your monthly statement to the address indicated on your statement.
Please make your cheque payable to your Card Services Credit Card account number. Cheques payable to the account holder may also be accepted (e.g. dividend cheque, Medicare refund, etc) but cheques payable to a third party will not be accepted.


Australia Post

You can make payments at any Australia Post office displaying the Bank@PostTM symbol using cash or EFTPOS will be processed immediately. Remember to take your Credit Card with you for a faster transaction.
For payments made at any other Australia Post using cash or EFTPOS, please allow 48 hours for the payment to reach your account. When paying by cheque at any Australia Post office, please allow seven business days for the cheque to clear. However, funds will be considered received the day the cheque is deposited.


BPAY®

Bpay® If you are registered for internet and/or phone banking with the financial institution that holds the account you want to pay from you can use Bpay® to make repayments. Just follow the simple prompts and enter the Biller Code followed by your 16-digit Credit Card number as your Customer Reference number.


Easi-Pay If you have chosen to make your repayments using our direct debit service Easi-Pay, your repayments will automatically be made on time from your nominated bank account. Using Easi-pay avoids the hassle of remembering to make repayments each month, and helps prevent incurring unwanted late fees. Please ensure there are sufficient funds in the account on the monthly due date. Download Credit Card Easi-Pay application form

Or contact Card Services on 1300 135 538 for a copy of the Card Services Account Terms & Conditions, Card Services Non-Cash Payment Facilities Terms & Conditions and Card Services Rewards Terms & Conditions

As many countries have now fully migrated to use secure chip and PIN technology, it is strongly recommended that if you do not know your PIN, you request one prior to travelling overseas. We recommend this because in some countries, a transaction performed with a chip credit card can only be completed with a PIN and not a signature.

Yes. Simply complete the Authorised Person Request form and return it to us